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1. A customer has purchased three IBM System Storage DS8300 systems and would like to have their SAN and storage administrator trained. The customer is worried about having much of their staff out of the office at the same time attending courses. Which training alternative provides the necessary training with the least impact?
A. purchase the training CD for the disk subsystem and have the staff do self-paced training
B. have the IBM Service Support Representative perform the training
C. contact IBM Education Services for an onsite training class
D. send one person at a time to an IBM training session
Answer: C

2. A company has acquired another company and is consolidating data centers. During the consolidation, half of the users of a business-critical application lost access. The users who maintained access experienced slow performance. What is the first action the SAN/storage administrator should take to determine the source of the problem?
A. review SAN configuration, connectivity, and zoning
B. review application parameters for contention or tuning problems
C. use internal disk monitoring tools to determine the problem source
D. check the disk parameters in the OS setup on the systems
Answer: A

3. A customer wants to collect performance data from a newly installed IBM System Storage DS8300 to determine if the system meets expected benchmarks using their application test data. Which tool best gathers the performance data?
A. IBM DS Storage Manager
B. IBM Tivoli Storage Resource Manager
C. IBM TotalStorage Productivity Center for Disk
D. IBM TotalStorage Productivity Center for Data
Answer: C

4. A customer SAN environment has undergone significant growth over the past two years. They have also suffered a high turnover rate with administrative personnel. The customer has asked a storage specialist for help in documenting and understanding their changing SAN environment. The ability to make configuration changes to devices would be a plus.
Which tool should the storage specialist suggest?
A. Visio
B. TPC Basic Edition
C. IBM Tivoli NetView
D. Fabric Manager
Answer: B

5. A customer recently installed new SAN with an IBM System Storage DS8300 and several open systems servers to address a need for storage consolidation and still provide good response time. They have asked the Business Partner technical representative for the most complete IBM product that would allow them to do performance reporting of the new SAN environment. What is the best solution?
A. Tivoli Storage Manager
B. Total Productivity Productivity Center for Disk
C. Total Productivity Center Basic Edition
D. Total Storage Productivity Center Standard Edition
Answer: D

6. A customer using an IBM System Storage DS8300 is facing performance problems. After the analysis by the technical specialist, the diagnosis indicates that the cache hits may be improved by a cache upgrade. How can the system be monitored in order to check the benefits of the cache upgrade?
A. using the "vmstat" command on the AIX servers connected via SAN to the DS8300 system
B. looking at the number of I/O managed by the DS8300 system
C. reading the performance reports via TotalStorage Productivity Center for Disk
D. generating reports using the TotalStorage Expert
Answer: C

7. What is one reason the customer should install IBM System Storage DS8000 Virtual Private Network (VPN) technology for the Call Home function?
A. to avoid using a more expensive dial-up modem
B. to load new licensed internal code
C. to achieve more efficient and faster problem resolution
D. to enable capacity on demand
Answer: C

8. The Business Partner technical specialist is called to check if the addition of host ports on an IBM System Storage DS8000 system has improved users' response times for an IBM System p server running SAP. How can the improvement be verified?
A. check the output of the vmstat command on AIX
B. check the performance reports via TotalStorage Productivity Center for Data
C. check the performance reports via TotalStorage Productivity Center for Disk
D. check the improvement through the TotalStorage Expert report
Answer: C

9. A customer has requested an IBM System Storage DS8300 system for a new Exchange 2003 email solution to meet the following requirements: - 20% yearly growth - 25,000 mail boxes - approximately 50/50 mix of read/write operations The storage specialist has used Capacity Magic to calculate a base configuration of 46.7 TB raw capacity, 64 GB cache, and 24 ports for the DS8300. The storage specialist has been asked to model this configuration using the expected workload to verify that it is a viable solution. What is needed to start modeling?
A. 73 GB 15k rpm drives
B. the amount of IOPS per mail box
C. the number of servers running Exchange
D. the Jetstress tool to emulate the Exchange environment
Answer: B

10. An IBM System Storage DS8300 is being installed at a global corporation's headquarter location. The storage must be available worldwide. A great deal of coordination is required to schedule this implementation across the corporation. Who is best positioned to fill the role of implementation resource coordinator?
A. IBM Service Support Representative
B. IBM Advanced Technical Support Representative
C. IBM Field Technical Support Representative
D. customer IT Manager
Answer: D