ITIL V3 Foundation Workshop

[Database Administrator]

Dear All,

ITIL is the only consistent and comprehensive documentation of best
practice for IT Service Management. Used by many hundreds of
organizations around the world,
a whole ITIL philosophy has grown up around the guidance
contained within the ITIL books.
Conceived in the 1980's, it was originally developed
to improve IT service management within the UK Government,
however it has become relevant to all organizations, whether
Public or Private sector.
ITIL, which is documented in a set of books,
demonstrates an integrated process based best practice
framework for managing IT Services. These books are
the only comprehensive and publicly available guidance for IT
service management.
ITIL consists of a series of books giving guidance on the
provision of quality IT services, and on the
accommodation and environmental facilities needed to
support IT. ITIL has been developed in recognition
of organizations$B!G(B growing dependency on IT, and embodies best
practices for IT Service Management.
The ethos behind the development of ITIL is the recognition
that organizations are becoming increasingly dependent on IT
in order to satisfy their corporate aims and meet their
business needs. This leads to an increased requirement for
high quality IT services.
ITIL provides the foundation for quality IT Service
Management. The widespread adoption of the ITIL guidance
has encouraged organizations worldwide, both commercial
and non$B!>(Bproprietary, to develop supporting products as
part of a shared 'ITIL Philosophy'.

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