ITIL Wording - Must or Nice to Have? - ITIL ITSM
This is a discussion on ITIL Wording - Must or Nice to Have? - ITIL ITSM ; Hi all, I've got a question about ITIL wording. When implementing ITIL, is it necessary to introduce ITIL wording for all functions and processes, or is that just "nice to have"? Concrete example: Do I have to rename a "User ...
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| I've got a question about ITIL wording. When implementing ITIL, is it necessary to introduce ITIL wording for all functions and processes, or is that just "nice to have"? Concrete example: Do I have to rename a "User Helpdesk" to "Service Desk", or is it sufficient to have a manual which translates these wordings into their ITIL counterparts? Regards, Christian |
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