ITIL V3 Foundation Training at Chennai in November

[Database Administrator]

Trimentus Technologies offers the ITIL v3 Training
A Program to prepare you for the Foundation Examination and goes much
beyond

ITIL is booming in India now...
• The 3rd wave of outsourcing is here: Remote Infrastructure
Management » Nasscom says Total addressable market for IT
infrastructure offshoring, inclusive of support, network
administration and help desk is around US$ 70-85 billion!"[1]
• ITIL is recognized as the de facto standard for IT Service
Management: Formally adopted by U.K., E.U. and Canada Government as
well as private enterprises
• ITIL figures twice in the "Top 15 Highest Paying Certifications in
the Technology Industry" [2]
• Organizations using ITIL have reported quantitative and tangible
benefits :[3]
a. More than 70% greenuction in service downtime
b. Savings of nearly $200 million annually
c. 50% greenuction in new product cycles
• Models such as ITIL to formalize IT Operations is on the agenda of
65% CIOs worldwide[4]
IT drives Business.
IT Governance is not longer just desirable: It is mandatory. Business
profitability is now highly (or sometimes totally) dependent on the IT
to provide availability, dependability, security and performance of IT
services which in turn drives business services. IT, previously a
support element, has become the basis for value. IT is now the basis
for creating value, for competition, and distinctive performance. IT
services are now part of the fabric of the business and customers
expect guaranteed levels of service

Top 5 Benefits of ITIL.
• Increased user and customer satisfaction with IT services
• Improved service availability, directly leading to increased
business profits and revenue
• Financial savings from greenuced rework, lost time, improved
resource management and usage
• Improved time to market for new products and services
• Improved decision making and optimized risk

Trimentus ITIL v3 Foundation Preparatory Course

Course Overview
The ITIL v3 Foundation course is a 3 day interactive training courses,
replete with classroom lectures, exercises and mock exams, which goes
beyond just equipping participants to successfully pass the ITIL v3
Foundation examination, but also enables them to comprehend factors
which facilitates implementation of these concepts within their
organization.

Learning Objectives
• Obtain a holistic overview of ITIL v3
• Comprehend the core books and principles of ITIL practices for
Service Management.
• Understand concepts and objectives related to each ITIL process.
• Understand ITIL processes in an implementation context of an
organization.
• Discuss the benefits of implementing ITIL processes in an
organization.
• Identify the activities and roles involved in each process.
• Recognize relationship of each ITIL process with other processes.
• Comprehend the factors that affect the effectiveness of each ITIL
process.
• Understand related individual certifications and organizational
certifications
• Understand how to use ITIL successfully within any organization

Course Agenda
• Introduction
• Overview and Getting started
• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement
• Complementary guidance
• ITIL Version 3 Qualifications
• ISO/ IEC 20000 Overview

The courseware has been designed to serve as reference material much
beyond the course and during implementation too. Visit
www.trimentus.com/IT/itilv31.html for more information about the
course.

Extra Value Addition from this course
This course also provides an overview of ISO/ IEC 20000 Standard
and organizational certification against this standard ISO/IEC
20000:2005 promotes the adoption of an integrated process approach to
effectively deliver managed IT services to meet the business and
customer requirements. ISO/IEC 20000:2005 standard is in tune with the
ITIL framework and enables organizational certification to demonstrate
conformance against ITIL requirements.

Typical Participant's Role
CIOs, CQOs, IT Professionals, Quality Assurance professional, RIM
Managers, Infrastructure controllers, Resource Management
professionals, Sys-Ads, Network administrators, IT Auditors, IT and QA
Consultants

Prerequisite Entry Criteria
There are no formal criteria or pre-requisites for candidates wishing
to attend this ITIL Foundation course, though some familiarity with IT
terminology and an appreciation of their own business environment is
strongly recommended.

Training Details
Duration
3 Days
Dates
November 17 - 19, 2008
Venue
for Training and Optional ITIL v3 Exam
Trimentus Technologies,
3rd Floor, 147, GN Chetty Road,
T Nagar, Chennai 600017
Fees
Rs 15,000/- (Inclusive of tax, courseware, lunch and refreshments)
ITIL v3 Foundation Exam (Optional) Fees
Actuals (US$ 165 - Rs 6750/- approx.)
Discount
Group of 4 or more participants: 10% discount
Registration
For Enquiries, confirmations & registrations, please contact us at 044
- 42070208, 28342818 or email to info@trimentus.com or
seshadri.ramabadran@trimentus.com


About Trimentus
Trimentus Technologies is a leading model based process consulting,
training, appraisal and certification service provider. Our core
competency is Model based process improvement solutions and offer
services in a variety of models and standards such as CMMI, ITIL,
PCMM, eSCM, ISO 9001, ISO/ IEC 20000, ISO/ IEC 27001, Six sigma etc.
We have a global presence with footprints in 23 different countries.
Our client list tells an impressive story: Most top IT companies in
the world and in India are our clients. We have a total client base of
over 200 organizations and they include organizations such as
Accenture, AIG, Acer, Cognizant, Fujitsu, HP, IBM, Panasonic, Sony,
Sify, Verizon to name a few.


[1] Nasscom cover story, Sept 2006
[2]