ITIL V3

Information Technology Infrastructure Library, also known as ITIL has recently undergone a refresh and has repositioned itself to creation of business value rather than focussing on the day to day execution of the processes.  The major difference between ITIL V3 and ITIL V2 is that the new version has adopted an integrated service lifecycle approach to ITSM as opposed to a focus of the delivery and support concepts.

ITIL V3 Volumes

1. ITIL Service Strategy
2. ITIL Service Design
3. ITIL Service Transition
4. ITIL Service Operation
5. ITIL Continual Service Improvement

ITIL Service Strategy

ITIL Service Strategy focusses on the identification of internal or external opportunities and the output is a strategy for design, implementation and maintenance of the service as an organizational capability. This volume of ITIL V3 helps focus upon understanding and translation of business strategy into IT strategy. This also highlights some of the best practices for various industry segments and covers various topics including

• Strategy and value planning
• Roles/Responsibilities
• Planning and Implementing service strategies
• Business planning and IT Strategy Linkages
• Challenges Risks and Critical Success factors

ITIL Service Design

This volume of ITIL V3 provides guidance on the creation and maintenance of IT policies and blue prints for the design of IT solutions. Key areas of this volume are Availability Management, Capacity Management, Continuity Management and Security ManagementTopics covered include..

• Service Lifecycle
• Roles / Responsibilities
• Service design objectives and elements
• Selecting an Appropriate Model
• Cost Model
• Benefit and Risk Analysis
• Implementation
• Measurement and Control
• CSF's and Risks

ITIL Service Transition

ITIL Service Transition volume covers the longer term change management, release and transition practices. It covers various topics that address the process of converting the transition strategy from service design to the business environment.Key areas of this volume are Change Management, Release Management, Configuration Management and Service Knowledge Management

• Change Management ( Organizational and Cultural )
• Knowledge Management
• Risk Analysis
• Principles of Service transition
• Lifecycle stages
• Methods, Practices and Tools
• Measurement and Control

ITIL Service Operation

This volume covers the basics of how to manage services including the day to day issues and firefighting in a production environment to ensure service stability. areas of this volume are Incident Management, Problem Management and Request Fulfillment. A new process added to this area is Event Management, which is concerned with normal and exception condition eventsTopics include..

• Principles and lifecycle stages
• Process Fundamentals
• Application Management
• Infrastructure Management
• Operations Managemen
• Critical Success Factors and Risks
• Control Processes and Functions

ITIL Continual Service Improvement

This volume covers the topics related to improvements after the services are deployed.  Focusses on improving service management within the business in addition to service closure and retirement. Key areas of this volume are Service Reporting, Service Measurement and Service Level Management

• Drivers for improvement
• Principles of CSI
• Roles / Responsibilities
• Benefits
• Implementation
• Methods, Practices, Tools
• Other best practices